Help for merchants

Merchant support

Stop Overpaying is currently operating a controlled Back in Stock pilot. The embedded Shopify app includes a setup checklist and diagnostics for every activation gate.

Back in Stock setup

1. Open Stop Overpaying from the Shopify admin.
2. Open Back in Stock and review the setup checklist.
3. Add the Stop Overpaying block to a product template.
4. Submit and confirm a test waitlist request.
5. Verify inventory and delivery readiness in Diagnostics.
6. Enable automatic alerts only after every readiness item is healthy.

Before contacting support

Include the affected product or variant, the approximate time, and the reason code shown in the app. Do not email shopper addresses, access tokens, API keys, passwords, or complete webhook payloads.

Contact

Email [email protected]. Pilot support is monitored on business days. Delivery or privacy incidents are prioritized ahead of configuration questions.

Disable safely

A merchant can pause Back in Stock from its settings page. Pausing stops new capture and alert authorization without disabling Shopify authentication, privacy intake, uninstall handling, or future modules.